Privacy Policy - Skyward

Skyward

One Raffles Place, Tower 1, #44-02

Singapore 048616

Phone: +65 6536 2817

Email: info@skyw-ard.com

Our Commitment to Your Privacy

At Skyward, we take your privacy seriously. This policy explains how we collect, use, protect, and respect your personal information when you interact with our arcade game development services.

We believe in transparency and want you to understand exactly how your data is handled. Your trust is important to us, and we're committed to maintaining the highest standards of data protection.

Information We Collect

Personal Information You Provide

When you use our contact forms or communicate with us, we may collect your name, email address, phone number, company details, and any information you choose to share about your project requirements. This information helps us understand your needs and respond appropriately to your inquiries.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This data helps us understand how visitors interact with our site and improve the user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser or our cookie preference center. For detailed information about our cookie practices, please review our Cookie Policy.

Legal Basis for Processing

We process your personal data based on your consent when you submit forms, our legitimate business interests in improving our services and communicating with potential clients, contractual necessity when entering into agreements with you, and legal obligations we must fulfill under applicable laws and regulations.

How We Use Your Information

Service Delivery

We use your information to respond to your inquiries, provide information about our arcade game development services, communicate project details and updates, and deliver the services you request from us.

Website Improvement

Your data helps us analyze website performance and user behavior, identify areas for improvement in our services, understand which content is most valuable to our visitors, and optimize the user experience across different devices and platforms.

Marketing Communications

With your consent, we may send you information about our services, industry insights related to arcade game development, updates about new offerings or capabilities, and relevant content that might interest you based on your previous interactions with us.

Data Sharing Practices

We do not sell your personal information to third parties. We may share your data with service providers who assist us in operating our website and delivering our services, analytics providers who help us understand website usage, email service providers for communications, and cloud hosting services for data storage. All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

How We Protect Your Data

Security Measures

We implement industry-standard security measures to protect your personal information. This includes encrypted data transmission using SSL certificates, secure server infrastructure with regular security updates, access controls limiting who can view your data, and regular security audits and monitoring.

Data Storage and Retention

Your data is stored on secure servers located in reputable data centers with appropriate physical and digital security measures. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Access Controls

We maintain strict internal policies regarding access to personal data. Only authorized personnel who need the information to perform their job functions have access, and all access is logged and monitored for security purposes.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities in accordance with applicable data protection laws. We will take immediate steps to mitigate any harm and prevent future occurrences.

Your Privacy Rights

You have important rights regarding your personal data. We respect these rights and make it easy for you to exercise them.

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within a reasonable timeframe.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or complete it. We will verify and update the information promptly.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, you withdraw consent, or you object to processing.

Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

Right to Object

You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will stop processing unless we have compelling legitimate grounds.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided on our Contact page. We will respond to your request within 30 days and verify your identity before processing requests that involve access to or deletion of personal data.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings - see our Cookie Policy for more details
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our Contact page. We will process your request promptly.

Additional Privacy Information

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

International Data Transfers

As we operate from Singapore and serve global markets, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The date of the last update will always be displayed at the top of the policy.

Contact for Privacy Matters

If you have questions, concerns, or complaints about our privacy practices or this policy, please contact us through the details provided on our Contact page. We take all privacy inquiries seriously and will respond promptly to address your concerns.